At Diyaera, operated by Infraclick Technologies Private Limited, we are committed to providing a seamless and enjoyable shopping experience for men’s and women’s fashion. In this document, “we,” “our,” and “us” refer to Infraclick Technologies Private Limited, while “you,” “your,” and “user” refer to our valued customers. By purchasing from our website, you agree to the terms outlined below for returns and refunds.
Our goal is to make the return process simple, fair, and transparent so that you can shop with confidence.
To be eligible for a return, items must be unused, unwashed, and in their original condition with all tags, labels, and packaging intact.
Please ensure that all tags, labels, and boxes are returned in their original form. Products that have been worn, cleaned, or altered in any way cannot be returned.
Return requests must be submitted within 48 hours from the date of delivery by contacting our customer service team. Items that do not meet these requirements will not be accepted for return.
Step 1: Submit a Request
Email your return request along with your Order ID and reason for return to infraclicktechnologiespvtltd@gmail.com / infraclickauthorize@gmail.com.
Step 2: Share Supporting Photos
If the item is damaged, defective, or incorrect, please attach clear photos to help us process your request faster.
Step 3: Follow Return Instructions
Once your return is approved, we will provide detailed instructions on how to return the item. Returns that do not follow these guidelines may be refused.
After we receive your returned item, our team will inspect it to ensure it meets our return conditions. Once approved, your refund will be processed and credited to your original payment method within 5–7 business days.
A confirmation email will be sent once the transaction is complete, so you know exactly when to expect your refund.
If an item only partially meets the return criteria, for example, minor damage or missing packaging, we may provide a partial refund at our discretion.
If you receive a product that is damaged, defective, or not what you ordered, please submit a return request within 48 hours of delivery. Include clear photos or videos of the issue to help us resolve it promptly.
For any questions or support regarding cancellations, returns, or refunds, please contact our customer service team at: infraclicktechnologiespvtltd@gmail.com / infraclickauthorize@gmail.com
Thank you for choosing Diyaera for your men’s and women’s fashion needs. Your satisfaction is our priority, and we are here to ensure your shopping experience is always smooth and enjoyable.