At Diyaera, we are committed to offering a seamless and trustworthy shopping experience for all our customers. We believe in fair treatment and transparent handling of any issues. Our Grievance Redressal Policy is designed to ensure that your concerns are addressed promptly, professionally, and in line with applicable laws.
A grievance refers to any concern or dissatisfaction arising from a product or service purchased on our platform, for which you are seeking a resolution. This may include, but is not limited to:
If you encounter any issue, you can reach out to us through our support channels. The process is simple:
Provide all necessary details, including your order ID, a description of the issue, and any supporting documents or images.
Once submitted, our support team will review your grievance and respond accordingly.
If your issue is not resolved to your satisfaction by our customer support team, you can escalate it to our designated Grievance Officer. This is in accordance with the Information Technology Act, 2000, and other applicable laws.
The Grievance Officer is responsible for ensuring accountability, fairness, and timely resolution of escalated matters. You can reach the Grievance Officer via email at: infraclicktechnologiespvtltd@gmail.com / infraclickauthorize@gmail.com.
Acknowledgement: We will acknowledge receipt of your grievance within 48 hours via email.
Unique Ticket ID: A unique grievance reference ID will be generated and shared with you to track your complaint.
Resolution Timeline: Our team, along with the Grievance Officer, will make every effort to resolve your grievance as quickly as possible, generally within 7 working days, or as prescribed by law.
Updates & Communication: You will receive regular updates regarding the status of your grievance through your registered contact method.
For any queries or to raise a grievance, please contact us at: infraclicktechnologiespvtltd@gmail.com / infraclickauthorize@gmail.com